Edit a ride
Change the trip, the time, the status or the price from the ride's page.
- Who:
- Owners, admins, dispatchers and reservations agents
Click a ride's reference anywhere in the app to open its page.
Change the details
The Ride details card has every field: service, vehicle class, status, date and pickup time, passengers, addresses, distance or hours, waiting minutes, extra stops, tolls and the arriving flight. Make your changes, then click Save changes.
How the price changes
- Changing trip details recalculates the price from your rates.
- To charge something else, type a Custom price. The rates are then ignored for this ride until you clear it.
- Enter waiting minutes after the ride to add waiting time beyond the free allowance.
- If the ride was already paid, a higher price shows the difference as due. The customer's pay link asks only for what's left.
What you can't change here
- Cancelling has its own button, so refunds and the customer's email are never skipped (Cancel a ride).
- A cancelled ride can't be edited.
- The car and chauffeur are chosen on Bookings (Assign a car and chauffeur).
The rest of the ride's page
- Payments: what's been paid and how, and buttons to record cash or check or charge extras to the card on file.
- Farm out: hand the ride to another company (Farm out a ride).
- Suggested chauffeurs: who's free for it (Suggested chauffeurs).
- From the chauffeur: whether they confirmed the ride, their times, expenses, mileage, notes and receipt photos (The driver app).
- Standing order: for rides that repeat (Standing orders).
- Report an incident link (Incidents).