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Card on file and booking terms

Charge waiting time, tolls, parking or damage to the card the rider paid with, under terms they accepted.

Who:
Owners and admins
Plan:
Pro and Fleet (and every free trial)

Set it up: write your booking terms

  1. Open Rider messages and find Booking terms.
  2. Write your terms, e.g. "Waiting time after the free period is billed at $1.50 a minute. Tolls, parking and airport fees are charged at cost. Cancellations within 24 hours are charged in full. Damage or excessive cleaning is charged to the card on file."
  3. Click Save terms.

Your terms get their own public page, linked from the pay page.

How the card is saved

Once you have terms, whenever a rider pays by card through a pay link, Stripe's page tells them that by paying they accept your booking terms and authorise you to charge the card for extras on that ride. Their card is then saved for that ride.

Charge an extra

  1. Open the ride's page. The Payments card shows "Card on file" with the card's brand and last digits.
  2. Enter the amount and what it's for; the rider sees this, e.g. "45 min waiting time, Tobin toll".
  3. Charge it.

The ride's price goes up by the amount, the payment is recorded like any card payment, and the rider gets an email receipt. Pressing the button twice can't charge twice.