The driver app: what your chauffeurs see
A tour of the app on the chauffeur's phone: rides, the ride steps, the name sign, the trip report, messages, pay and the car.
The driver app is a web app: it opens from the driver's private link in any phone browser, and can be added to the home screen to open like any other app. Share this page with new chauffeurs.
Install it on the phone
iPhone
- Open the link in Safari (not inside WhatsApp or Gmail).
- Tap the Share button (the square with an arrow).
- Scroll and tap Add to Home Screen, then Add.
- Open My rides from the home screen.
Android
- Open the link in Chrome.
- Tap Install app when offered, or the ⋮ menu and Add to Home screen.
Allow location when asked, so dispatch can see the car on the live map during a ride.
The five tabs
| Tab | What's there |
|---|---|
| Rides | Today's and upcoming rides, with dates to choose and a refresh button |
| Messages | Chat with the office (Driver chat) |
| Pay | Their completed rides and estimated pay for the week (Driver pay) |
| Vehicle | The pre-trip inspection, repair requests and the car's papers |
| More | Ride alerts, the office email and phone |
A ride, step by step
- Got it: confirm this ride. Tells the office they've seen it. Your phones get a notification and the ride's page shows "Confirmed".
- I'm on my way. The ride becomes In progress, the phone starts sharing its location, and the customer gets an email (and a text, if they opted in and texts are connected).
- I've arrived, which tells the customer. At airports the chauffeur can choose Circling instead, when the passenger will come to the car.
- Passenger on board.
- Ride completed. The ride becomes Completed.
If the passenger doesn't show, the chauffeur chooses No-show from the ride status list instead; that also completes the ride. Steps only go forward. If a chauffeur taps the wrong one, the office corrects it on the ride's page.
On each ride
- Pickup and drop-off, with buttons to open them in the chauffeur's maps app.
- Call the passenger, or send a ready-written text: Text: on my way or Text: I'm here. These open the phone's own messages app.
- Sign: shows the passenger's name full screen, as a greeting sign at arrivals. The name can be edited, and the screen stays on while it's shown.
- Status tags the chauffeur can add: Authorized wait, Baggage pick-up, Meet & greet, Car seat, Wheelchair / ADA, First trip, VIP.
- The flight status for airport pickups.
Trip report
After the ride, the chauffeur fills in the trip report:
- Times: leaving the garage, back at the garage, and when the passenger was released.
- Expenses: parking, tolls, gas (with gallons) and other, plus photos of receipts.
- Odometer leaving and back, for the mileage.
- Extra tip the passenger gave, and notes for the office, e.g. an extra stop or waiting time to bill.
They can save it as a draft and finish later. Send to office locks it; after that, only the office can change things. Everything appears on the ride's page under From the chauffeur.
Ride alerts
On the More tab, Turn on ride alerts sends the phone a notification for every new ride, a reminder about an hour before each pickup, and messages from the office.
Good to know: On iPhone, notifications only work from the home-screen app. Add it to the home screen first, open it from there, then turn alerts on.
Vehicle tab
- Pre-trip inspection: a quick checklist of body and glass, tyres, lights, interior, dash warning lights, supplies and papers, plus the odometer. Anything marked as an issue goes to the office straight away.
- Something needs fixing: a repair request, which can be marked Urgent: the car shouldn't go out until it's fixed.
- Car papers: registration, insurance card and permits for the cars on their rides this week. Links work for 10 minutes; reopening the page gives fresh ones.
All of this arrives on the car's page in Fleet (Vehicles).