Ride and payment statuses
What Quote, Confirmed, Assigned, In progress, Completed and Cancelled mean, and what moves a ride along.
Ride status
| Status | Means | How it gets there |
|---|---|---|
| Quote | A request you haven't accepted yet | A request from your booking page |
| Confirmed | You've accepted the ride | Booked in the office, or Confirm on a quote |
| Assigned | A chauffeur is on it | Choosing a driver on Bookings |
| In progress | The chauffeur has started | The chauffeur taps I'm on my way in their app |
| Completed | The ride is over | The chauffeur taps Ride completed, or reports a no-show |
| Cancelled | It won't happen | Cancel on Bookings or on the ride's page |
Removing the driver from an assigned ride puts it back to Confirmed. The office can also set any status (except Cancelled) by hand on the ride's page, for example to correct a mistake.
What your chauffeur reports
While a ride is in progress, Bookings shows the chauffeur's step under the ride: On the way, Circling, Arrived, Passenger on board, Completed or No-show. Steps only move forward; if a chauffeur taps the wrong one, correct the ride on its page.
Payment status
| Status | Means |
|---|---|
| Unpaid | Nothing received yet |
| Deposit | Part paid, usually the deposit taken at booking |
| Paid | Paid in full |
| Refunded | The money was given back, e.g. after a cancellation |
The payment status follows the money on the ride's Payments card. If you raise the price of a paid ride, it shows a balance due again.