Answer ride requests (quotes)
Requests from your booking page arrive as quotes. How to spot them, confirm them and make sure none are forgotten.
- Who:
- Owners, admins, dispatchers and reservations agents
A request from your booking page arrives as a Quote: the customer has asked, you haven't said yes yet.
How you hear about it
- An email to your booking address (set in Company settings), with the trip and the customer's contact details. Replying goes straight to the customer.
- A push notification on any phone or computer where you turned notifications on (how).
- A banner on the dashboard: "N ride requests waiting for an answer", with how long the oldest has waited.
- On Bookings, quotes show how many hours they've been waiting, highlighted once they pass your follow-up time.
Confirm or decline
- Open Bookings, or the Quote filter to see only requests.
- Check the trip. Open it to change anything, such as the price, the vehicle class or the time (Edit a ride).
- Click Confirm. The customer gets the confirmation email, with a pay link if you take card payments.
- Can't do it? Click Cancel, then Yes, cancel. The customer is told by email.
Nothing slips through
If a request is still unanswered after your follow-up time (24 hours unless you change it), you get one "quotes waiting" email listing them. You can also have LimoGlide send the customer one polite "still need your ride?" email. Both are set under Quote follow-up in Company settings.
Tip: The price the customer saw is an estimate from your rates. It's saved with the request, so you can confirm it as is.