Reminders, run sheets and review requests
Messages that go out on their own: ride reminders, chauffeurs' run sheets and post-ride reviews, in your own words.
- Who:
- Owners and admins
- Plan:
- Pro and Fleet (and every free trial)
Rider messages switches on emails that send themselves. Each one is off until you switch it on.
The automatic messages
| Message | Who gets it | When |
|---|---|---|
| Ride reminders | The rider | About a day before pickup, with the chauffeur and car once assigned |
| Driver run sheets | Each chauffeur with an email address | At 7 pm (your time), listing tomorrow's rides: times, addresses, flights and phone numbers |
| Review requests | The rider | A few hours after the ride is completed |
Each message is sent once per ride, never twice.
Reviews
The review email asks for a star rating.
- 4 or 5 stars: the rider is invited to post a review on Google, using Your Google review link (in Google Business Profile, choose Ask for reviews and copy the link).
- 3 stars or fewer: the rating and comment come to you by email first, so you can put things right.
The Reviews section shows your average rating, the count of 5-star and 3-or-fewer reviews, and every review with its comment.
Your wording
Under Your wording, write your own text for the confirmation, the reminder and the review request. Leave a box empty to use the standard wording. Trip details and buttons are always added below your text. You can use these placeholders, which are filled in for each ride:
| Placeholder | Becomes |
|---|---|
| {first_name} | The rider's first name |
| {company} | Your company name |
| {reference} | The ride's reference |
| {pickup_time} | The pickup date and time |
| {pickup_address} | The pickup address |
For example: "Hi {first_name}, see you tomorrow! Your ride {reference} picks up at {pickup_time}."
Booking terms
Also on this page; see Card on file and booking terms.