Every email and text LimoGlide sends
A complete list of what customers, chauffeurs and your office receive, and when.
Emails to customers and chauffeurs come from your company name, and replies go to your booking email address.
To customers
| When | |
|---|---|
| Request received | They send a request from your booking page |
| Booking confirmed | You confirm their ride, or book it in the office. Includes a pay link if you take cards |
| Still need your ride? | Optional, once, if a request waits past your follow-up time |
| Chauffeur on the way / arrived | The chauffeur taps those steps in their app |
| Ride reminder | The day before (Pro, if switched on) |
| Review request | After the ride (Pro, if switched on) |
| Extra charge receipt | You charge an extra to their card on file |
| Ride cancelled | You cancel the ride, with any card refund |
| Your rides link | They ask for it on your Your rides page |
To chauffeurs
| When | |
|---|---|
| Your private link | You click Email link on Drivers |
| New ride | You assign them a ride |
| Flight update | A flight on their ride is late, early, landed, cancelled or diverted |
| Run sheet | 7 pm, tomorrow's rides (Pro, if switched on) |
To your office (the booking email address)
| When | |
|---|---|
| New ride request | A request arrives from your booking page |
| Quotes waiting | Requests are still unanswered after your follow-up time |
| Payment received | A customer pays by card |
| Flight update | A tracked flight changes |
| Low rating | A rider gives 3 stars or fewer |
| Renewals due | Weekly, when licences, permits or vehicle papers are due within 30 days |
Texts
When texts are connected for your company, customers who opted in get a text when their ride is confirmed, when the chauffeur is on the way, and when the chauffeur has arrived. They can reply STOP at any time, or HELP for help. See Company settings.